Please contact both the carrier and our customer service to investigate the issue. If it is confirmed that there is an exception (such as a lost package) or if the delay will last for a considerable time, we will arrange for a reshipment or refund based on your preference.
Note: Due to the impact of peak and off-peak seasons on shipping capacity, processing times at the destination port may be extended. Therefore, our estimated delivery times may be longer than usual.
Our team is working hard to accurately project the timelines for all orders. We sincerely appreciate your patience and understanding during this time. If you have any questions or concerns regarding your current or future orders, please feel free to contact us, and we will be happy to assist you.