Shipping FAQs

Free Shipping Service

Free shipping is available in most of mainland. A shipping surcharge applies to remote areas of your country.

Visit our international stores (product selection varies by store):

How long until my order will ship?

We usually ship all orders within 1-2 business days of confirmed payment. The actual order processing time is subject to the instructions on each product page.

What shipping carrier do you use?

We partner with major shipping companies like UPS, FedEx, USPS, and Freight Shipping Companies to offer the fastest, safest, and most reliable delivery service possible.

Do You Ship to PO Boxes or APO/FPO Military Addresses?

Sorry, at this time we are unable to ship to PO Boxes or APO/FPO military addresses. Customers need to provide a street address. If a PO Box or APO/FPO military address is provided, we will contact you for confirmation, which may delay shipment of the order.

How to Track the Package?

Once an order has shipped, we will send you a Shipping Confirmation email that includes the tracking number and carrier details. To track your package:

  • Go to the carrier's website and use the tracking number.
  • If you have an account, the tracking number can be found in the Order Status History under Account > My Orders.
  • If you don't have an account, you can use your email address and order number via the website's Customer Service > Track Order section to check tracking information.

Do You Ship to Multiple Shipping Addresses?

You can only specify one address per order on Archchic.com. If you’re buying several items and want them sent to different addresses (for example, one for yourself and one as a gift), you will need to place separate orders.

How Does Shipping Work for Oversized Items?

Oversized items, including most furniture, bathtubs, multi-toilets, and multi-bathroom sinks, must ship via Freight Outside Home Delivery Service due to size or weight.

  • Delivery covers: the first dry area outside the home.
  • Delivery lead time: Approximately 3-7 working days from when the item leaves our warehouse.
  • The carrier will call you 24-48 hours prior to delivery to arrange a time, which may vary depending on the freight carrier's schedule.

Important Delivery Information:

Please inform the carrier if you have any delivery-related circumstances (additional fees may apply):

  • Very narrow driveway
  • Dead-end street
  • Ferry for island locations
  • The driver needs to park in a particular location
  • Delivery to a side door or garage entrance

Storage Fees:

Daily storage fees may apply if you do not accept delivery within 5 business days of the freight carrier’s first attempt to schedule delivery.

If you missed the phone call from the freight carrier, contact them as soon as possible. After 5 business days, the freight carrier may store your item, and you may be charged storage fees. Please make sure not to miss your delivery appointment to avoid additional delivery fees such as re-delivery, storage charges, or return shipping costs.

*Freight Outside Home Delivery for oversized items is only available on orders shipped within the 48 continental United States and cannot be shipped to rural routes, Hawaii, Alaska, APO/FPO addresses, or P.O. Boxes.*